Measuring for a Stairlift

What the Surveyor Checks

• The length, width and gradient of the staircase.
• Any bends, half-landings or changes of direction.
• Obstructions such as radiators, doors, newel posts and light switches.
• Clearance at the top and bottom, including doorways.
• Where the user will get on and off, and which side suits them.
• Power supply for the charging points.

Why a Survey Matters

A quote given without seeing the stairs is guesswork. The survey determines whether you need a straight or curved rail, which is the biggest factor in cost, and it catches problems — a door that will no longer open, a radiator in the way — before installation day.

It is also your chance to ask questions and judge the supplier. A surveyor who explains options clearly and does not pressure you tells you something useful about the company.

Preparing for the Visit

Clear the staircase, and have someone present who knows the user’s needs. Think in advance about which side the user would prefer to sit and step off, and whether a door at the top or bottom causes a problem.

If the user has particular difficulties — limited hip movement, poor grip, reduced sight — mention them. They affect seat height, controls and which extras are worth having.

Getting Comparable Quotes

Have two or three suppliers survey the same staircase and quote in writing. Give each the same information so the quotes are genuinely comparable, and ask each to state the total installed price, warranty and servicing terms.